Old-School Craftsmanship, With A Modern Touch!

From Wary To Wowed – How We Won Over A Gutter Replacement Customer

December 10, 2023
Case Study

From Discerning To Delighted: How RGS
Won Over This Salt Lake City Customer

Don’t Just Take Our Word For It – Our
Client’s Gutter Replacement Journey

At RGS Exteriors & Construction, we strive to deliver exceptional service and quality for every exterior home remodeling project for our Salt Lake City area customers. We’re proud of our reputation, and there’s no better validation than a happy customer!

Recently, a verified gutter replacement customer left us a glowing review that perfectly captures what sets RGS Exteriors & Construction apart.

The Hunt For The Best Gutter Replacement Contractor

Like many homeowners, this customer started their journey by researching online reviews. They were impressed by the consistent praise RGS Exteriors & Construction receives.

“My brother used a different company for a cheaper price, but when I looked at that company’s reviews, they were not nearly as good…. I was so impressed with the online reviews for RGS Exteriors.”

Positive reviews are a great way to get a sense of what to expect from an exterior home remodeling company. For over five generations, we’ve worked hard to deliver the best results and experience – and we’re honored to see that reflected in our customers’ 5-star reviews.

Why They Chose The RGS Exteriors Experience

Are you unsure about your next roofing project? At RGS Exteriors, our experts, like Ryan, take the time to understand your needs and budget, ensuring a stress-free experience.

Expert Guidance From Ryan

Our knowledgeable salespeople take the time to explain your options and answer all your questions. This customer highlighted Ryan’s patience and helpfulness, especially when navigating a tight budget.

“Ryan was extremely helpful and patient with my questions. He helped me through what for me was a tough process and decision bc money is so tight for me.”

Is this unusual for RGS Exteriors? Not at all. We pride ourselves on customer education without all the jargon. Most of all, we listen carefully to all your concerns.

Superior Quality

In the end, quality won out. This customer chose RGS because they understood that quality is important, especially when it came to protecting their biggest investment – their home.

“I even researched roofers and gutter installers online to try and educate myself: was RGS worth the $? In the end I chose RGS because I felt the quality they represented was worth paying more. My house is my biggest investment, and I wanted quality gutters. You get what you pay for, ya know?”

With our top-quality products and workmanship, our customer’s exterior home remodeling project added lasting value to their home.

How We Exceed Expectations At Every Step

Our commitment to quality goes beyond materials and craftsmanship. It’s about the entire customer experience.

Professional And Organized Installation

The crew, led by Felix and Bob, ensured a smooth, efficient, and professional installation process.

“Felix and his brother did a great job! Bob’s crew (and later Bob himself) made sure everything was done right.”

After all, what good is a home exterior remodeling contractor if they can’t install your gutters properly?

Clear Communication

At RGS Exteriors, we understand the frustration of feeling out of the loop on your home project. The customer emphasized how impressed they were with the open communication throughout the project, particularly from Ryan, Felix, and Bob.

“Ryan, Felix, Bob!!! All three were super communicative and helpful. Experts in their fields.”

We strongly believe in transparent communication, even when it’s challenging. Tackling problems directly is better than allowing them to escalate. Ultimately, an informed homeowner is a satisfied one!

Outstanding Workmanship

We use only the best materials and employ highly skilled professionals to ensure a job well done. Once the installation is complete, your project manager will walk you through everything to ensure it meets your expectations.

Ryan gave a very knowledgeable presentation. And now that installation is done – the look and quality are obvious!”

Your satisfaction is our priority. And it doesn’t end after the installation. We always check in with our previous customers to ensure they’re 100% happy with the results – even years later.

What Sets RGS Exteriors & Construction Apart

Experience matters. Our seven-decade legacy translates to skilled crews and a commitment to ongoing training. We ensure quality from start to finish.

A Long History Of Expertise

For over 70 years, our team has been passionate about exteriors and brings extensive knowledge to every project. We ensure quality installations by employing friendly, vetted, and dedicated individuals. We train them thoroughly, regardless of prior experience, on product specifics, company procedures, and professional conduct.

New hires shadow senior installers until they demonstrate competence. Our commitment to continuous improvement includes monthly training sessions on new techniques and addressing customer feedback. This ensures our crews are the industry leaders in exterior home renovations.

A Clean And Safe Work Environment

At RGS Exteriors & Construction, keeping your property clean and safe is a top priority. We take pride in providing a smooth and respectful installation experience. Our reliable crew treats each house with the utmost care, just like their own home.

You can expect a clean work environment, free from loud music or unprofessional language. We’ll safeguard your property and plants throughout the process. Each day, we’ll meticulously clean up the workspace and organize materials for safety.

Exceptional Customer Service

We take the time to understand your needs and concerns, and we’re here to answer your questions every step of the way. When you choose RGS Exteriors & Construction, you’re guaranteed a stress-free consultation and honest quote. We prioritize clear communication throughout the project and value your feedback at all stages.

Getting Started

If you’re considering your own home remodeling project, you can’t go wrong with RGS Exteriors & Construction. Take it from our verified customer:

“I am impressed with the finished product – its attractive look and much-improved function over my old gutters.”

We invite you to follow the lead of this satisfied customer and many others. Read our online reviews and contact RGS Exteriors & Construction today for a free, no-pressure consultation. Let us show you the RGS difference and help you achieve the beautiful, functional exterior you deserve!